Shipping policy

Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with ZETNOVA. We are committed to providing a smooth and reliable shopping experience.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive tracking details via email or SMS, where available.

2. Delivery Time

We aim to deliver all orders within 7 business days from the date of dispatch.

Please note that delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order is dispatched, you may receive a tracking number through your registered email address or mobile number.

You can use the tracking information provided to monitor your shipment status.

5. Delayed or Missing Orders

If your order has not arrived within the expected 7-business-day delivery period, please contact us so we can assist you with checking the shipment status.

Email: thezetnovacart@gmail.com

Please include your order number and registered contact details when contacting us.

6. Incorrect or Incomplete Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

ZETNOVA may not be responsible for delays or additional charges caused by an incorrect or incomplete shipping address provided by the customer.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at thezetnovacart@gmail.com with your order number and photographs/videos of the package and product.

We will review the issue and assist you accordingly.

8. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

ZETNOVA
Email: thezetnovacart@gmail.com

We will be happy to assist you with your order and shipping-related queries.